FAQ

Care Instructions
  • Keep jewelry away from water, perfumes and lotion to maintain metal and rhinestone quality. These can cause unreasonable stress, wear and tear to your items.To ensure the lasting beauty of your jewelry and Swarovski, do not use sonic cleaners, boiling water or commercial jewelry cleaners. Jewelry cleaners usually contain ammonia or alcohol which can have a damaging effect on the plating. We recommend that you occasionally polish each piece with a soft lint-free cloth. If your jewelry is very dirty, wash your jewelry using warm water, a mild dish detergent and a soft bristled brush. Rinse thoroughly with clean water prior to drying with a soft lint-free cloth.
  • Do not machine wash custom rhinestoned clothing items. Hand washing when necessary is recommended, to decrease the amount of agitation to which rhinestones are exposed. Turn your item inside out before washing and use a mild detergant. This is crucial to ensuring that they remain in good condition.
  • Use a clean, dry and antistatic cloth to remove light dust layers. Never use a hard brush or anything abrasive to clean rhinestones. This can remove top coating thats provide the beautiful rainbow effect.
  • Let your pieces breathe in a cool, shaded environment. Avoid leaving your piece in the sun or a hot area. Soft jewelry bags or boxes are recommended for storing your item.

RETURN POLICY

Though our items are delicate, they are made to last. Extreme care is put into packing to ensure a perfect arrival. If your item was damaged during shipping or arrived broken, please email reneenicolegreations@gmail.com within 3 days, with a photo of the damage and we will do our best to make things right.

All other items have a 14 day return policy. This does not apply to custom orders or custom rhinestoned items. Items must be returned in original packaging and condition with proof of purchase. Buyers are responsible for all return shipping costs. If your item is available for exchange, a new item will be sent to you as a replacement at no cost. If your item is a one of a kind piece with no duplicate, a refund will be issued.